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Return Policy

Last updated September 01, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at office@crescentchalice.com to obtain a Return Merchandise Authorization (RMA) number. Along with the RMA number you'll receive the return address depending on the item.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note   

  •        Sale items are FINAL SALE and cannot be returned.        
  •        If your item is defective, please contact us at office@crescentchalice.com with a photo of the item.    
  •        We will inspect the complaint and give you further info about the process.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

office@crescentchalice.com 

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